10 Things You Didn’t Know About Your Voicemail System
Voicemail systems are a necessary part of any business. Most people think that voicemail is just an answering machine, but there’s so much more to it than that. You can use your voicemail system for all sorts of things like managing messages and making outgoing calls. In this article, we’re going to go over 10 things you didn’t know about your voicemail system and how you can optimize its performance in the modern world.
1. In 1980, a company called Televoice International launched the first US-wide Voicemail service.
Though they trademarked this phrase in 1987 it has since been generalized to represent all automated speech services that use a phone call and is now used as an umbrella term for Internet telephone services like Skype or Google Voice which merge voice messaging with text messages on tablets and smartphones.
2. Voicemail was made possible by advances in computer technology which enabled the creation of new telephone goods and services.
The Motorola Pageboy, a basic “pager” or “beeper,” launched in 1974, can be used with answering services that takedown messages when busy / no-answer overloads happen during business hours while also handling after-hours calls for companies who want to provide service outside their normal workday.
3. Voicemail systems are important because they allow people to pass messages even when one of them is not present.
This makes it possible to connect with clients and coworkers no matter where you are or when you’re busy handling other tasks.
4. There are different levels of voicemail system support.
Some offer more features than others. Some can even integrate with other technologies like CRM software or contact managers for easy organization and access.
5. Voicemail systems have been evolving over the years because of technological advances that make them quicker, easier to use, and less expensive to run.
For example, one popular feature now is a pre-recorded greeting which allows companies’ brands to come through loud and clear while providing essential information about hours of operation in just seconds on hold time waiting for an agent.
6. Some voicemail systems will allow for the creation of distribution lists.
This can be used to send out messages that involve whole departments. For serious matters, it is also possible to mark a message as urgent.
7. Voicemail systems allow access from any location and provide typical delete and archive functions.
The option to recall a voicemail if it was inadvertently delivered to the wrong person and the ability to hear a message envelope, which includes information such as date, time, and phone number, are two additional capabilities that aren’t required but are good to have.
8. In the modern world, voicemail messages are no longer analog.
They have been digitized and can now be transmitted in ways that were previously impossible. Visual voicemails may even send text transcripts to your email or other location so you will never miss a message while on the go! Personal assistants such as personal attendants might listen to our voice mailbox when we’re away from home for work purposes – they won’t waste time listening through calls if it’s not of importance!
9. Visual voicemail allows users to listen to their messages in any order.
It has a one-click response technology for quick replies, updates your contacts with information about incoming messages, and even sends an email reply on its own. These features make visual voicemail more like traditional e-mail systems.
10. The voicemail function works in the same way as an answering machine but better.
The voice messages are stored on a service provider’s server so you never have to worry about your message being lost or deleted, and it offers more space than an old-fashioned phone call recorder! The best part? You can store up to five hours of voicemails for free with most services!
Voicemail systems have come a long way in the last decade. They’re no longer just an outdated answering machine and can be used to manage messages, make outgoing calls, send voicemails as text messages, set up conference call lines with one-click dialing features, and more! If you want your voicemail system to work for you instead of against you, give us a call! We’d love to chat with you about how best to use this tool.
Is Your Office Telephone System Giving You Problems?
The first thing you should know is that your phone system may be having trouble keeping up with the demands of your business. The issues identified in this post are some pressing signs that show it doesn’t have enough capacity to handle customer requests and needs for service. This may sound like a problem, but there’s more: these same problems also make it difficult or impossible for customers to get through! When you are a business owner and your phone system is lackadaisical, it gives the competition an unfair advantage. From missed calls from customers looking for information or assistance on purchasing products (or even missing deadlines!), these same issues may place unintentional obstacles between customer satisfaction and success … preventing them from becoming loyal long-term clients worth retaining as repeat buyers in the future! Contact us to schedule a free on-site consultation, ask a question about your next telecom project, or find out more about how we can help your business communicate better.