Despite the rise of email and social media, the ability for clients, customers, and, most importantly, employees to pick up the phone and have a conversation remains critical. All companies should have a dedicated phone number and the features, functionality, and flexibility they need to do business successfully.
Business phone systems are a necessary part of any business. Whether you’re upgrading an existing system or investing for the first time, here’s how to choose the right telephone system that will work best with your company’s needs and budget.
Getting to know business phone systems
In the past, installing a traditional phone system and paying monthly rental fees were necessary for business owners. But because of how technology has advanced over time, especially with internet access becoming so widely spread out among all walks of life, these days there are other options available to choose from.
The internet has changed the way we do business. Allowing for greater flexibility and lower costs, today’s telephones are equipped with more features from voice mailboxes to conference calls. Businesses can now afford to have a high-end phone system without breaking the bank. As more and more features become available, businesses of all sizes find themselves with lessening needs as their staff grows or decreases in number. It is common for small businesses to require investment like this, but the current rates a
- Lower cost, no monthly rental fees
- Traditional phone systems are outdated
- Additional features you would not find on traditional phone systems
- Increases productivity
Business Phone Systems
There are three main types of business telephone systems: key system units (KSUs), private branch exchange, and virtual phone systems. Each has its unique features, functions, and cabling requirements that must be considered when choosing a solution for your company or organization’s requirements.
Key system units
Key system units (or KSUs) are used to manage incoming calls. Calls come in via landlines to the central switching unit, which is either a key phone or station. There are buttons on these devices for operator use:
- Check the status of lines and extensions.
- Select incoming calls or outgoing lines
- Transfer incoming calls to other extensions
- Enable connections between extensions and external lines
The key system is reliable and easy to use telephony service, but it only offers basic functions such as voicemail and call forwarding. It takes up very few phone lines so may not suit larger businesses or ones with more complex needs in terms of their communications strategy.
PBX Phone Systems
A PBX is a private branch exchange, which is a private phone network used by businesses. The following are the characteristics of a typical PBX system:
- connects the internal telephones within a company
- multiple external phone lines may be shared by users.
A PBX is a device that allows you to connect several phone lines and route them all through one device. A typical PBX can control hundreds of calls. The majority of today’s PBXs are digital, with computers handling and switching communications, although some organizations may still use human-operated systems.
PBX phone systems vs keyphone system
The primary private branch exchange has more capabilities than the core system. These include a variety of calling and messaging services, including call logging, call transfer, Individual extensions can be reached via automated routing to individual extensions (also known as direct dial-in or DDI), individual voicemail, fax, and computer modem integration.
- Greater variety of features
- Easily accessible
- Increased privacy
- PBX phone systems have more benefits and functionality
- Key systems are outdated with limited capabilities
- Get a PBX system to better meet your needs
There are several different ways to handle your PBX needs. You can choose an in-house system, host it yourself and manage the switchboard or external providers’ offices externally if necessary. There is also remote access through cloud servers which provide virtually any phone extension you need anytime.
PBX systems are the best option for businesses that need to handle more than 40 lines. They generally suit small companies or those who want their company’s success rate to increase exponentially over time and they also have a lower initial investment cost with long-term operational savings projected.
- Save time by managing your phone system from anywhere
- Reduce costs with a variety of monthly plans
- Dedicated customer service through all channels
- Stay in business without being tied to very expensive equipment
- Higher investment cost but long term savings
- Ability to handle more than 40 lines
- Better success rate in the future for your company
Virtual phone systems
A virtual phone system delivers the functionality and services of a traditional PBX over internet connections. This enables employees to stay connected wherever they are. VoIP is a cost-effective and flexible solution for communications with many features that include video conferencing, document sharing, instant messaging among others.
Virtual phone systems are a great way to provide communications services for your business. They don’t require extra hardware and can be delivered over the broadband connection, so they work with existing phones including landlines and mobile devices. In addition, it does not have any start-up costs because these types of telecom solutions come at an unbeatable rate which saves money in the long run.
Do You Need a Business Phone Systems Provider You Can Trust?
Building a new office? Need to add a new station? Relocating? Contact Quick-Tel for any type of data cabling needs for your phone or business network, we can do it all. Based on decades of experience, we use only the very best products in the industry that we can personally guarantee. We use General Cable, Levinton Jacks, and ICC heavy-duty faceplates that are built to last. We strive to fully understand your business needs and project requirements before getting to work, to ensure the best possible results. We don’t use cheaply made, poor quality, cable, and equipment for your telecommunications project. We use only the best cable and equipment in the industry for lasting results. Contact us to schedule a free on-site consultation, ask a question about your next telecom project, or find out more about how we can help your business communicate better.