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The phone system is the backbone of any business and you must find something that will work for your company. The good news is there are many options out on the market today but choosing one can be a daunting task especially if this isn’t an area where you have expertise.

The business phone system is an important part of any small business, and can often be overlooked as a piece of technology. The first step to choosing the right phone system for your company is to understand how it will help you accomplish your goals both now and in the future. 

What you need to know as a small or mid-sized business

All businesses need a phone system, but with so many choices available to them it’s hard for entrepreneurs who are not familiar or have limited time. The following guide will help you make an informed decision about what type of service best suits your needs as well as how much money can be spent on equipment and providers without compromising quality services. Here are the seven simple steps to get started:

1. Know your options and determine what’s most essential to your small business

The four most important questions to ask are: what sort of provider you want, how much it will cost/how good the customer service is, where your provider will be located, and what phone equipment you’ll need.

To begin, you must determine which type of primary phone system is appropriate for you. Do you want a traditional or an IP phone system that requires no maintenance? Then you’ll have to go through the providers to figure out what services you need. 

  • Assess your needs to find the right provider
  • Find a trustworthy provider with good customer service
  • Narrow down which type of phone system is best for you
  • Determine what additional services your business needs

Is price the most essential consideration, or are you prepared to spend a little more for higher-quality service and customer care? Next, consider where the equipment and services are sourced. Do you want a domestic or international company? Once you’ve made your major decisions, ask for suggestions from coworkers, friends, and/or business organizations (if applicable). Go online and do your study.

  • Know what matters most to your company
  • Get suggestions from coworkers and friends
  • Do your research online

2. Choose whether to buy from a hardware store or a telecommunications company.

It is important to be cautious when you’re looking for an online provider. The least expensive providers are usually not in fact, but rather hardware companies that sell equipment and provide IT support. Companies that engage in this method would typically merely ship the phones and expect customers to install and set up the system, as well as train their employees. It’s more difficult for hardware companies to get the expert help you require beyond your initial hardware sale. -And if a problem develops after the equipment is activated, it may take longer and cost more to discover a solution than you can afford.

  • Secure, reliable phone service
  • Faster and cheaper installation process
  • Expert insight to help with any problems

     If quality customer service and knowledge are important to you, choose a company that offers its network, provides many types of voice services, and has a history of at least three years providing phone services.

  • Choosing a company that provides great customer service 
  • Choose a reliable phone provider with an established history 
  • Get the best services for your needs

3. Choose a provider that is as close to your location as possible

Choosing a service provider that is as close to your office can help ensure high-quality customer care. If you have multiple locations, make sure the company offers site surveys and installations so Site Engineers can watch over operations while staff members use phones in each location. They may also check wiring needs for an electrician onsite who will be installing new lines or offer alternative features such as overhead paging signs with digital screens at key entryways into buildings – all without interrupting workflows.

  • Quicker customer service
  • Provide customer care in a way that best suits your needs
  • Save time and money by hiring a local company
  • Explore all of the benefits that come with choosing a provider that is close to you

The engineer can also check whether you’re using the correct number of lines while doing this. If your business has multiple offices, they may be able to share a single landline or cellular phone line for it to be more cost-effective and efficient with its operations.

  • Eliminate phone charges and save money
  • Have a more convenient solution with one line or phone number
  • Reduce the risk of negative reviews
  • Save time by making call forwarding easier and faster

4. Ensure that a Certified Technician installs your phones

It’s risky to have your staff install the phones. The online deals may seem enticing, but they must be done professionally and with care for you not only to get what was promised but also to avoid future issues. If you try to install the equipment yourself, it’s not as easy as one might think. You will only receive customer support by phone and can be routed offshore where communication may prove difficult for both parties involved in your communication.

  • Get it installed correctly the first time by a professional
  • Avoid future issues with customer support
  • Ensure you’re getting what was promised when buying
  • Save money on the cost of phone lines
  • Completely customize your line
  • More efficient and effective with operations

It might take hours to days, or even weeks, to complete a complex task that can be finished in minutes. At the end of the day, you should employ Certified Technicians to install your phones and ensure that they are properly linked to the network and tested for dialing features and sound quality.

  • Certified Technicians for your phone installation
  • Time and money saved from going elsewhere
  • Always get a telecommunications company with experience
  • Ensure the right installation of the equipment
Telecommunications Provider in Ontario & Victorville, California, Data & Voice Cabling, Telecom Maintenance & Repair

5. Review the service provider’s customer service and repair policy

After the initial sale, some providers don’t send a Technician to your business. If you have an issue with your service that can’t be resolved over the phone, get a Technician sent to your location as soon as on-site service is required. -And if one of your phones breaks or you need to add more for new hires, the phone should be delivered and installed in your office within a few days.  Be sure to ask for their customer support before you sign anything.

6. Ensure onsite personal training for all employees is offered

Some providers only offer online training for employees, but this can be a less effective option if you want to get the most out of your investment. Employees are not familiar with the features of their phones and take a long time to learn. This leads to employees’ lack of training, understanding of how things work which often reduces overall productivity.

When training is delivered at your location by the provider’s professional Trainer, participants can get an introduction to all of its features. They understand how they work and have had plenty of time for questions before selecting anything because in-person sessions are offered as well.

7. Make sure there is someone available to answer questions when the phone is activated

Once the service is activated, there may be some initial bugs that need to be worked out. Make sure you have your provider’s Service Engineer present at the location office for assistance.

A small business phone system is an essential tool for any sized company. There are many configurations you can choose from, each with its own set of benefits and features that will meet your needs perfectly. Finding the right small business phone system can be difficult, but it’s worth investing in. Choosing a good provider and deploying them correctly will help your business communicate more efficiently.

Do You Need a Business Phone Systems Provider You Can Trust?

Building a new office? Need to add a new station? Relocating? Contact Quick-Tel for any type of data cabling needs for your phone or business network, we can do it all.      Based on decades of experience, we use only the very best products in the industry that we can personally guarantee. We use General Cable, Levinton Jacks, and ICC heavy-duty faceplates that are built to last. We strive to fully understand your business needs and project requirements before getting to work, to ensure the best possible results.  We don’t use cheaply made, poor quality, cable, and equipment for your telecommunications project. We use only the best cable and equipment in the industry for lasting results. Contact us to schedule a free on-site consultation, ask a question about your next telecom project, or find out more about how we can help your business communicate better.

Telecommunications Provider in Ontario & Victorville, California, Data & Voice Cabling, Telecom Maintenance & Repair