Please ensure Javascript is enabled for purposes of website accessibility
(800) 905-4249

What To Do When Your Business Landline System Is Not Working?

Phone line interruptions can damage the productivity, profits, reputations, and customer loyalty of an enterprise significantly; companies should deal with any phone outages or faults to minimize loss. Diagnosis and establish the appropriate course of action for resolving common business fixed problems with the steps below. A business land line that does not function can trigger a chain of events in your call center that ends in a catastrophe. Client service to solve its problem cannot be contacted by existing customers, leading to a variety of complaints and negative reviews, and ultimately – to a bad reputation.

Here are a few solutions you can use to resolve  phone issues

1) See if external or internal problems

These are a few things that you can do to correct some of the most common business problems, but first, you have to see whether it is an external or an internal problem. While it is the responsibility of your phone company to solve external problems, your responsibility lies with an internal problem.

Generally speaking, it is more likely that the problems will be external if all phone lines in your office experience connectivity problems, no dialing, dropped telephone calls, weird noises, or static. Call your phone company in that case to fix it.

2) Double-check the external connection

To verify the external connection, you must access your network interface device or NID. This greyish box is usually located on a wall outside the office, behind a cabinet or in the basement. 

  • Open the NID, unplug one of the lines within. 
  • Step into that empty jack and try making a phone call in a working phone. If this line can be used to make a call, it means that it works fine. 
  • Replace the row and check for the next row. Continue to do this until all the lines have been tested. The fault lies in the internal connection if your phone works fine all along. Keep going to the next step to fix internal connection problems.

If your phone functions normally across all lines, the problem is with the internal link. To troubleshoot internal connection issues, move on to the next level. If your phone won’t function when plugged into either of the phone jacks, the issue is likely external. There’s nothing you can do to fix a problem with remote communication. Make a call to your service provider and request that they make the required repairs. If the test appears to resolve the issue, it is likely that the problem is internal and not beyond the provider’s scope of services. If there is no dial tone on any of the office phones, it is almost always due to an external problem.

3) Is there only one phone that isn’t working? Here’s What You Can Do

It might be an issue with the piece of equipment itself if only one phone isn’t working.

  • Replace the office phone for a functional alternative.
  • If the alternative phone works, the older phone is defective and must be replaced. If the new phone isn’t working either, it’s time to check the phone cord.
  • Disconnect the phone cord and replace it with a new one. Re-test the handset. If the phone suddenly stops working, the problem is with the jack.
  • Replace the phone jack and perform the test once more. There’s an issue with the line when that doesn’t work.

Crackling sounds, no dial tone, inability to make or receive calls, missed calls, or difficulty hearing or being heard are all examples of phone issues.

4) What to Do If Any or All of Your Phones Aren’t Working

When more than one telephone isn’t working, or if any of the phones in the office aren’t working, it’s most likely an external issue. Check and patch your phone connection by calling your phone company. Whatever sort of issue you’re having with your business phone line, if it affects multiple or any of the phones in the workplace, it’s time to contact your phone company.

Do You Need a Data Cabling Installer You Can Trust?

Building a new office? Need to add a new station? Relocating? Contact Quick-Tel for any type of data cabling needs for your phone or business network, we can do it all.      Based on decades of experience, we use only the very best products in the industry that we can personally guarantee. We use General Cable, Levinton Jacks, and ICC heavy-duty faceplates that are built to last. We strive to fully understand your business needs and project requirements before getting to work, to ensure the best possible results.  We don’t use cheaply made, poor quality, cable, and equipment for your telecommunications project. We use only the best cable and equipment in the industry for lasting results. Contact us to schedule a free on-site consultation, ask a question about your next telecom project, or find out more about how we can help your business communicate better.